How it Works

At Lingerieisland.com we strive to offer you fair market prices for our products. However, we understand that in a constantly-changing dynamic business environment we may not be able to offer the best price for every product we sell in every instance. So, we offer our PriceMatch Protection Guarantee.

If you find the same product for less at a competitor's website, while visiting their store, or while browsing their catalog, we will match the price for you for the same product upon request.

All we ask is that you provide us with basic information about how we may contact you and details about the source you have found, needed so that we may verify the price you are asking us to match. Once verified we will issue a price adjustment to you. Generally, the entire process takes about two business days.


What prices we will match?

When submitting your PriceMatch request, please keep in mind—

- We will compare prices for new, base-priced units only, excluding any add-ons, options, or other special features which may affect price;

- The base price does not include shipping, taxes, or other charges;

- The price you have found must be from an Authorized Dealer within the US for the same brand and catalog number and for shipment to US destinations only. Prices found on internet auctions or other auctions, from unauthorized sellers, from other unauthorized sources, or from non-US dealers or ship-to destinations, will not be considered for PriceMatch;

- The price you have found must be the Dealer's regular, advertised price for a current, available item. The price you found cannot be a special, closeout, discontinued, blemished, year-end, inventory reduction, or any other type of advertised sale price, or a price offset by coupons, rebates, or other dealer incentives or one-time price reductions;

- PriceMatch requests may not be combined with any other coupons, promotional discounts, specials or other price incentives offered by lingerieisland.com, either before or after the item has been purchased.

- Prices and price sources you have found which do not meet these criteria
will not be approved for PriceMatch.

How to submit a PriceMatch request

You can request a PriceMatch for any item that you see the PriceMatch button icon available. The PriceMatch button icon will only be displayed and available to you when you are viewing any new product detail page within the www.lingerieisland.com website. By clicking on the PriceMatch icon, relevant product information is recorded along with information which you provide when completing our on-line PriceMatch Request Form. Once we verify the price you have found, we will reply to you by e-mail telling you that we have matched your price.

If we are unable to verify the Price you have found...

If for any reason we are unable to verify the information you have provided us, we will contact you by e-mail telling you what our findings are, and we may request additional information or clarification. You are welcome to provide any additional information to support your PriceMatch request. However, we reserve the right to deny any PriceMatch request which does not follow the guidelines provided here, or in which incomplete or inaccurate information is provided to us.


Your Privacy

In order to process your PriceMatch request, we request basic information from you so that we may verify the price you have found and respond to you by e-mail. In some instances we may also contact you by e-mail for additional follow-up information or clarification. However, the information collected is used solely and exclusively for the purposes of answering your PriceMatch request, and we will never use this information for any purposes other than those stated here.