Standard Return Policy
 

Returns and Exchanges

Returns, and Exchanges:

No returns will be accepted and no store credits issued without a return authorization number. We will exchange for the same item if you receive an item with a defect and we will pay for the shipping. Only store credit will be issued for any authorized returns for the purpose of exchange or future purchases. We will not issue store credit or replacement until we receive the return items.

Merchandise returns must be accompanied by a return authorization number and received by the warehouse within fifteen (15) days from date of authorization. Returns without prior authorization will not be accepted.

All Item(s) must be unused, unwashed, and in the same condition as received, and must have all tags attached. Women's and men's panties, underwear, stockings, body stockings or Bras are NOT returnable or exchangeable unless for a defect.

E-mail us immediately to let us know of your return or exchange. You will be issued a Return Authorization number via reply email. Returns will not be accepted without a valid RMA #. Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit. A $5.00 processing fee is applied to all returns except damaged goods.

RMA Email: returns@lingerieisland.com

RMA

How to return and exchange an item:

** PLEASE RETURN MERCHANDISE THROUGH United States Postal Service **

Step 1 - Obtain an RMA number
To obtain an RMA number, simply email your order number, reason for return, and your contact information.

RMA Email: returns@lingerieisland.com

Step 2 - How to package
Place your package back in the original shipping box, or one similar. Unfortunately, we cannot accept "Collect Shipments".


Step 3 - Ship your package to us
Include the RMA# plainly written on the outside of the package preferably with a marker.

So when you order, please be sure that you have all of the correct selections such as size, color and style. If an item is damaged through shipping, we will gladly replace it provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the carrier and we will send you the same merchandise back at no extra charge as quickly as possible.

Any Questions? We're here to help.
Please send your questions to support@lingerieisland.com